Caisse d’Allocations Familiales

About the CAF

The installation of EPNs within the Family Allowance Fund (CAF) of Calvados originates from the desire to fight against digital deserts and to allow everyone to carry out their administrative procedures online.
Chantal Quentin-Fizelier, coordinator of the seven spaces of the CAF explains that since their commissioning in 2016, the EPNs of the CAF Calvados have not strayed from their primary vocation, which is to allow users of the Family Allowance Fund to carry out their procedures online. " The CAF EPN remains focused on what is called e. administration (…) unlike other EPNs that can sometimes slip on fun activities and new technologies. »

The accompaniment with téïcée

At the CAF of Calvados each EPN is equipped with four computer stations and a multifunction printer. The company téïcée a ensured the installation of the filtering box and also provided the dashboard that allows to manage users and their account, to define the different filtering profiles and also to report statistics. téïcée also played a role of technical support and training with our interlocutor. Chantal Quentin-Fizelier seems to have particularly appreciated the quality of the support, especially during the installation of the filter boxes. The installation of the 7 boxes was really well done and I salute the patience of the technician and the professionalism he showed… I really felt comfortable and confident and today all EPNs work and work very well. So no regrets about choosing téïcée. »

« Making the local economy work is part of my values« 

The work of téïcée It therefore appears to have established a lasting relationship of trust. Today, this leads to a renewed partnership
between the CAF Calvados and téïcée. But Chantal Quentin-Fizelier also mentioned other reasons that convinced him to continue his collaboration
despite a call for competition. In addition to the cost that remains advantageous compared to the competition and the desire to keep a solution that perfectly meets the needs of the CAF, Chantal Quentin-Fizelier is also committed to continuing to work with a local company.
« Making the local economy work, yes, that's part of my values… Since COVID, we have seen a return to proximity and I think that's great. Why go outside the department and get what you find there?” For our interlocutor the proximity is reassuring because it gives the opportunity to meet his collaborator. “well yes, if i have a problem with a box, for example... I can come quickly we're not far. I think that's a big advantage. »

 » The technician really put me at ease « 

When téïcée has proceeded to renew the filtering device that has become obsolete, once again the simplicity of the installation and the quality support seems to have hit the mark with Chantal Quentin-Fizelier who again praises the work of the technicians of téïcée. « I repeat, I am not a computer scientist and in this matter I do not always understand at first but my interlocutor showed patience, pedagogy… he really put me in confidence (…) I had a really top interlocutor and I thank him for that. »

A need for reliable and stable statistics provided by our EPN

To conclude, Chantal Quentin-Fizelier would like to emphasize the importance for her of collecting reliable statistics. She explains everything
the challenge in these terms “ the CAF has a social action policy. It supports associations in the department of Calvados. So it's true that we don't give subsidies like that without having a return on the activity that is produced. The CAF this is public money, so we have to justify to the euro ready ” For Chantal Quentin-Fizelier it is therefore essential to handle consolidated and reliable data and she would like the statistics provided by the EPNs to be more stable.

She hopes that a user club around EPN Normands will be created. Chantal Quentin-Fizelier sees many advantages such as the possibility to meet other EPN managers, the possibility to exchange around the tool, around how to animate the space and how to manage users. She also sees a good way to raise expectations and propose improvements. Open to remarks and anxious to go in the right direction, téïcée is ready to make improvements within its remit.