Technical Agency of Charente
Testimony
LDAP + SSO, the “historic” project of the relationship between ATD16 and téïcée
About the ATD16
TheDepartmental Technical Agency of Charente is a public service providing assistance and advice to local and regional authorities. It has about thirty agents and offers its members (municipalities, community of municipalities, unions, etc.) expertise and support on various topics that may affect the legal and digital aspects of planning and mapping. Digital expert within theATD16, our contact Yann Bogdanovic's role is to provide innovative solutions to both agents and members, and also to promote the development of the skills of his colleagues.
Why did you choose téïcée ?
For Yann Bogdanovic, trust is the basis of the successful collaboration between theATD16 and téïcée and that is why he wants to explain to us how this relationship of trust was established.
« Originally, I had contacted téïcée for the backup part, but little by little, trusting ties were forged with the team, the contact passing well, we called on its services and expertise compared to other projects ” and whether theATD16 has actually entrusted to téïcée Several projects including the implementation of a videoconference tool capable of managing the votes of participants, Yann Bogdanovic particularly retains the initial project "the historical project" as he likes to evoke.
LDAP and SSO authentication
Indeed, téïcée accompanied theATD16 in the implementation of an LDAP authentication and federation tool for the agency portal. It was the implementation of a LDAP in high availability. ” as Yann Bogdanovic points out. The agency wanted to facilitate access to the various applications of its portal.
The challenge was precisely to allow everyone to access all services via a single authentication. On the one hand, Single-Sign-On (SSO) technology has emerged as the most relevant to the needs of the industryATD16. It first required the implementation of a new Lemon LDAP::NG tool. On the other hand, we had to find a solution that could avoid a complete overhaul of the system. The Free IPA tool did the job perfectly, not only supported the migration of the existing directory but it also made possible evolutions for a more modern and adaptable use. Development work to customize the administration interface then made it possible to adapt the tool to the specific needs of members, in this case local authorities.
« Relationships were a very important issue and we listened »
« We needed a contact person who was able to translate our technical needs and who was also flexible and available ” says Yann.
The relational and human dimension of collaboration with téïcée was indeed the key to the success of this project and Yann Bogdanovic points out in this regard how téïcée has been up to the task, particularly in terms of support, from the formulation and identification of needs to the transmission of skills:
« téïcée it has allowed us to grow in competence, the objective being to allow us to fend for ourselves ».
« In my opinion, its responsiveness is the strong point of téïcée »
In retrospect, Yann Bogdanovic would have preferred a ticketing system to manage support rather than an hourly volume that is difficult to anticipate in terms of consumption. Eager to improve its collaboration with theATD16, téïcée is open to any option in the direction of a clearer and more comfortable approach as improvements and developments are now being considered.
They suggest that collaboration with téïcée It will not stop there and among the evolutions envisaged by the agency, Yann Bogdanovic evokes the realization of a form, the addition of many features such as the possibility of creating accounts, giving access to a management interface, delegating also…
The experience of theATD16 and the testimony of Yann Bogdanovic shows how computer science cannot be reduced to its technical dimension alone. Yann Bogdanovic congratulates téïcée especially for the quality of its support, because when it comes to tools for the use of human beings the quality of the relational is fundamental.
For téïcée the trust of its customers is earned precisely with listening, advice and quality support.
Yann Bogdanovic
Digital Expert
